Your privacy matters to us. This page explains exactly what personal data lovejili collects, why we collect it, how we keep it safe, and what rights you have as a player in the Philippines. We keep things clear and straightforward so you always know where you stand.
Last updated: June 2025
When you register and use lovejili, we collect the personal information needed to operate your account and deliver our services safely. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and payment method details to process your financial activity accurately. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically to maintain platform security and improve performance. If you contact our support team, we retain records of those communications to help resolve any follow-up queries. We only collect what is genuinely necessary and do not request sensitive information beyond what is required by Philippine regulations and our licensing obligations.
The information we collect is used primarily to create and manage your lovejili account, process deposits and withdrawals, and verify your identity in line with anti-money laundering requirements applicable in the Philippines. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services — these communications are essential and cannot be opted out of while your account remains active. Transactional and gameplay data helps us detect unusual activity, prevent fraud, and ensure that our platform remains fair and secure for every player. With your consent, we may also use your email or mobile number to send you information about promotions, new game releases, or platform features that may interest you — you can withdraw this consent at any time through your account settings. Technical data is analysed in aggregate to improve platform performance, fix bugs, and optimise the mobile experience for Filipino players. We do not use your data to make automated decisions that produce significant legal effects without human review.
lovejili does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share data only with trusted service providers who assist us in operating the platform — these include payment processors, identity verification partners, fraud prevention services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If lovejili undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. Our third-party game software providers may receive anonymised gameplay data to support technical integrations, but they do not receive personally identifiable information. We review all third-party data-sharing arrangements regularly to ensure they remain compliant with applicable privacy standards.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information are protected in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player information are trained in data protection best practices. We conduct regular security audits and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every player on our platform.
We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations in the Philippines. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering legislation and gaming regulations. Communications with our support team are kept for up to three years to assist with dispute resolution and service improvement. Where data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of certain data by contacting our support team, though we may be unable to fulfil such requests where retention is required by law. We review our data retention schedules periodically to ensure they remain proportionate and compliant.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise them. You have the right to request a copy of the personal information we hold about you, to ask us to correct any inaccuracies, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing, such as direct marketing communications, and withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe we have handled your data incorrectly, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights.
lovejili uses cookies and similar tracking technologies to make our platform work correctly, remember your preferences, and help us understand how players interact with our site. Essential cookies are required for core functions such as keeping you logged in and maintaining your session securely — these cannot be disabled without affecting your ability to use the platform. Analytics cookies help us measure traffic patterns and identify areas of the platform that can be improved, and we use only anonymised, aggregated data for this purpose. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use cookies to build advertising profiles or share tracking data with external advertising networks. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make material changes, we will notify you via the email address associated with your account or through a prominent notice on the platform before the changes take effect. The date at the top of this page always shows when the policy was last revised, so you can easily check whether anything has changed since your last visit. Continued use of lovejili after an updated policy takes effect constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options. We encourage you to review this page periodically so you are always informed about how we protect your data.
Fast, clear answers to what Filipino players ask most about data and privacy.
Now that you know how lovejili handles your information, feel confident joining thousands of Filipino players who enjoy sports betting, live casino, and slot games on our platform every day.